Missing items
Something wasn't in your order that should have been.
The HappyGuarantee
Your celebration matters to us—so we stand behind every board.
We prepare your food fresh, partner with trusted local kitchens, and work with professional delivery services. If something isn't right, we'll make it right—quickly and fairly.
What the HappyGuarantee Covers
Life happens. When things don't go as planned with your order, we're here to help.
Damaged boards
Your board arrived less than picture-perfect.
Wrong order
You received something different than what you ordered.
Late delivery
Your order arrived significantly later than expected.
Food safety concerns
Dietary restrictions weren't followed or quality concerns.
Quality issues
The food didn't meet our usual high standards.
How We Make It Right
Our goal is to find the fairest resolution—not to apply a formula.
Same-day replacement when possible
We'll rush a fresh board to you
Fair credits or refunds
Based on what actually happened
Store credit when appropriate
So you can try again on us
Full refunds for safety issues
No questions asked
Our team uses judgment, not scripts. We're empowered to do what's right.
How to Get Help
Something not right? Reach us however works best for you—we respond quickly and personally.
Contact Us
Send us a message with your order number and we'll get back to you quickly.
Reply to Your Order Text
We text you updates for every order. Just reply to that message—our team monitors it.
Check your recent textsHelp icon (coming soon)
Soon you can get help from any page with just one click.
Coming soonPhotos help us understand quickly—but they're never required.
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#HappyTogether
We want happy people to order from us—and we totally get that these moments can be stressful. Event planning, last-minute changes, things going sideways... it happens.
Here's our promise: We won't yell at you.
Please don't yell at us! 💜
Let's keep a safe, respectful environment for everyone—our customers and our team. We're all humans here, working together to make your moments special.
"We're in the business of bringing people together over great food."
That means standing behind every board we make. If you ever feel let down, we want to know—so we can make it right and earn your trust for next time. Relationships matter more than single orders.
A
— Ankit, HappyBoards Founder